Grievance and Complaint Management

Length (hours): 2

ETSU provides procedures for all regular employees to file grievances and complaints.  In the event that a supervisor or employee files or becomes involved in a grievance or complaint, these procedures are available for review through two separate online training programs.

· PART 1: PPP-27, Employee Grievance/Complaint Procedures:  The purpose of these procedures is to provide a clear, orderly, and expedient method through which all employees of ETSU may process bona fide grievances or complaints.  http://www.etsu.edu/humanres/training/grievanceonline.aspx 

·     PART 2: PPP-61, Support Staff Grievance Procedures:  This procedure is to be used for support staff employees who are demoted, suspended without pay, or terminated for cause.  http://www.etsu.edu/humanres/training/supportgrievanceonline.aspx