Grievance and Complaint Management
Length (hours): 2
ETSU provides procedures for all regular employees to file grievances and complaints. In the event that a supervisor or employee files or becomes involved in a grievance or complaint, these procedures are available for review through two separate online training programs.
· PART 1: PPP-27, Employee Grievance/Complaint Procedures: The purpose of these procedures is to provide a clear, orderly, and expedient method through which all employees of ETSU may process bona fide grievances or complaints. http://www.etsu.edu/humanres/training/grievanceonline.aspx
· PART 2: PPP-61, Support Staff Grievance Procedures: This procedure is to be used for support staff employees who are demoted, suspended without pay, or terminated for cause. http://www.etsu.edu/humanres/training/supportgrievanceonline.aspx